Returns & Exchanges
Due to the perishable nature of our snacks, we cannot accept physical returns; however, if your order arrives damaged or incorrect, we are committed to making it right with a replacement or refund.
Contact Support
Reach out to our customer care team within 7 days of delivery with your order number and a brief explanation of the issue.
Provide Evidence
Attach clear photos of the packaging and product if you are reporting damage or quality concerns to help us improve our shipping process.
Internal Review
Our team will review your request within 48 business hours to verify the claim and determine eligibility for a refund or reshipment.
Resolution
Once approved, we will process a full refund to your original payment method or ship out a fresh batch of snacks at no additional cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing